Safe Quality Food (SQF) Certified Practice Exam

Who is responsible for reviewing customer complaint data?

1. All staff members

2. Sales team

3. Personnel knowledgeable about the incidents

4. Quality control managers

The correct answer is: Personnel knowledgeable about the incidents

The responsibility for reviewing customer complaint data typically falls to personnel knowledgeable about the incidents. These individuals are equipped with the expertise necessary to analyze the complaints effectively, identify trends, and understand the specific issues being raised by customers. They possess the background and understanding of the processes and products involved, which enables them to determine the root causes of the complaints and suggest appropriate corrective actions. While it's important for all staff members to be aware of customer feedback, and the sales team may be aware of customer interactions, the detailed analysis and review of the data require specialized knowledge. Quality control managers are certainly involved in the overall quality assurance process, but it's often the personnel who are most familiar with the specific incidents who are tasked with thoroughly reviewing and interpreting the data. Their insights are crucial for addressing the concerns raised and enhancing overall customer satisfaction.